We are OPEN and dispatching orders.
Fulfillment - how are we travelling?
Our internal sales & support team and our warehouse team are processing orders as quickly as possible.
We have put in place additional staff management measures to attempt to ensure business continuity.
All of our transport partners continue to collect orders, all observing agreed hygene protocols. They confirm that deliveries are being made without significant disruption.
We can confirm that all of our supply factories are in production.
However, some have extended delivery times, resulting in delivery delays. Unfortunately, this is out of our control and giving exact delivery dates for items on order and in production is difficult.
We have reasonable stocks on hand, but ask for your understanding as supply issues work their way through the system.
Stock Availability - some delays continue.
All Oriel product is manufactured to order. Many factories are experiencing delays in sourcing raw materials, component parts and more importantly suffering from a lack of factory workers.
The delay in shipping, and the difficulty in even getting empty containers China side pushes everything back.
Add to that the Chinese New Year “hump” deliveries have been further delayed.
We are taking delivery of multiple containers each week and continue to supply back orders as quickly as stock is available. We thank you for your patience and understanding as we work through these new logistic challenges.
We are all in this together
Like you, our first concern is for the health of our team and their families, customers, business partners and the communities in which we live and work.
As such we have been taking proactive, company-wide precautionary measures across all our business activities.
Throughout Oriel Lighting have maintained continuity of supply to our customers, while supporting our team.
We have implimented new proceedures for order collection at our warehouse. We apologise for any delays which may occur, but maintain our commitment to social distancing and good, sensible hygiene always operating within the Government’s guidlines.
We are fortunate to be in a position where continuity of supply has been possible.
Please do not hesitate to contact us if you have any concerns or questions.