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Oriel Lighting Shipping Guide

Updated 1/4/2025

Delivery to Your Shop or Warehouse.

Do You Want Dropshipping?

Oriel offer Free Into Store Shipping (FIS) to selected regions (see regions below) on the following terms.    

We only ship to Australian destinations.    

(Dropshipping – direct to your customer) Oriel offer Dropshipping to all customers and ship throughout Australia.

We do not DROPSHIP outside Australia.

Oriel FIS Shipping Agreement in place

A specific FIS Agreement is in place with the customer.

Invoice amount exceeds FIS Agreement Value (ex GST) (see FIS Shipping and Regions Schedule below)

Each shipment, original order and any back order subsequently shipped, exceeds the agreed FIS value.

Delivery is to the Account Customer Business Address

Delivery is made to the Account Customer’s billing address as recorded in the Oriel account records.

No drop-shipping to a third party under FIS agreement.

Freight on Customer Account

If you are not in a FIS Region, or your order does not qualify for FIS, you can nominate an alternate carrier in the same way a DROPSHIPPING customer would.

Our operational hours for collection are 8am – 3pm Monday – Friday

Minimum Order Value – No longer applies

All reasonable orders will be processed without an ADMINISTRATION FEE.

Shipping Regions

(Applies only for a delivery under a FIS agreement)

FIS (Free Into store Shipping)

FIS Terms – We will ship FIS to you if:

  • Your SHOP or WAREHOUSE is in one of our FIS Shipping Regions 
  • You have a FIS agreement in place and
  • each shipment is OVER the agreed minimum FIS value

(Effective 1 May 2025)

Order/Shipment value below FIS:

If your order/supply is below FIS value a minimum of $30 (+GST) Freight Charge will apply.

FIS Shipping Regions:

  • Brisbane – Includes Ipswich & Redcliffe
  • SEQ-Coasts – Gold Coast & Sunshine Coast
  • QLD – Remaining areas of Queensland
  • NSW – All of New South Wales
  • VIC – All of Victoria
  • Adelaide – FIS is only available for Adelaide – not all of SA.

Customers in the following regions can nominate a BUSINESS (another retailer or freight forwarder/depot) in a FIS region and have delivery there FIS or pay freight as calculated on a shipment by shipment basis.

  • SA Regional (outside Adelaide)
  • Darwin & NT
  • Perth & WA
  • Tasmania

For ALL shipping destinations outside the FIS Shipping Regions, freight is charged on a per-consignment basis.

All charges and values are ex-GST.

UPDATED 1/5/2025

There is no FIS for Dropshipping

When goods are dispatched by Oriel directly to the end user – the Oriel Customer pays all outgoing freight charges. Charges are either on-charged by Oriel or on the customer’s own freight account.

Freight Calculation

Freight is calculated using the STARSHIPIT booking platform either through the Oriel Portal or by Oriel dispatch team.

Authority to Leave

If no ATL in place (either globally or order specific) any re-delivery or hand unloading charges will be on-charged to the Oriel customer.

Freight on Customer Account – Detail

If a DROPSHIPPING order and the freight cost is covered by our customer directly we will:

(1) book the item on their portal if available or

(2) pack/weigh/measure to allow the customer to book.

Oriel do not book with the customers shipper on their behalf, the customer arranges pickup.

The customer must provide any labels or booking confirmation.

Our operational hours for collection are 8am – 3pm Monday – Friday.

We require a minimum of 2 hours notice for warehouse collection.

Minimum Order Value $50

If the order is below Minimum Order Value of $50 (ex GST) there is an Admin. Charge of $10, plus any Freight Charges.

Warehouse Collection

We do offer order collection from our DARRA warehouse. Orders must be placed by a registered / account customer and we require a MINIMUM of 2 HOURS notice to ensure the order is ready for you or your customer to collect.  Warehouse collection is available Monday-Friday 8am-3pm. For details please contact our sales support team.

More Information

If you would like more information on our CUSTOMER PORTAL and our  Dropshipping options please contact our sales support team.

OUTSIDE AUSTRALIA

Oriel Lighting do not supply our product outside Australia. If an Oriel customer/reseller wishes to sell outside Australia, it is at their undertaking. All warranty / guarantee is borne by them once the goods have left Australia, Oriel Lighting take no responsibility.

Please note – Oriel Lighting do not facilitate export freight.

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